1. Who we are
Vital Shifts Practice is a coaching, facilitation and training practice based in Singapore, run by Meenakshi Sarup. In this policy, “we”, “us” and “our” mean Vital Shifts Practice.
This policy covers personal data we collect through vitalshiftspractice.com, our workshop registration form, our emails, and the coaching, workshops and programmes we deliver.
2. What we collect
We only collect what we need. Depending on how you deal with us, this may include:
| When | What we collect |
|---|---|
| You register for a workshop | Your name, email address, the session(s) you choose, whether you are paying from Singapore or overseas, and your answer to our email-update question |
| You pay | The name and reference on your PayNow or Wise payment, the amount and date. We never see or store your card or bank account details |
| You attend a session | Your name as shown on Zoom. Sessions are not recorded |
| You book a call or contact us | Your name, email address, phone number if you give it, and what you tell us |
| You become a coaching or programme client | Contact details, and notes needed to deliver and keep records of the engagement |
Please don’t send us sensitive information, such as health details, unless it is needed for us to support you, and you choose to share it.
3. How we use it
- To manage your registration and confirm your place
- To send you payment details, confirm your payment, and process refunds or credits
- To send you the Zoom link and practical information about sessions you have booked
- To reply to your questions and arrange calls you have asked for
- To deliver coaching, workshops and programmes you have signed up for
- To keep business and accounting records, as required by law
- To send you occasional updates, only if you have said yes (see section 4)
We will not use your personal data for any other purpose without telling you and, where needed, asking for your consent.
4. Marketing emails
Our registration form asks whether you would like to receive occasional emails from Vital Shifts Practice about workshops, programmes and ideas. Nothing is pre-selected, and answering “No” has no effect on your registration.
If you say yes, you can change your mind at any time. Use the unsubscribe line in any email, or write to privacy@vitalshiftspractice.com. We will act on your request within 10 business days.
We keep a minimal record of your email address after you unsubscribe, only so that you are never added back by mistake.
We do not send marketing by WhatsApp or SMS, and we never sell or rent your personal data.
6. Data stored overseas
Some of these providers may store or process data outside Singapore. Where that happens, we rely on providers that are bound to protect personal data to a standard comparable to the PDPA.
7. How long we keep it
- Registration and attendance records: for as long as needed to deliver the workshop series and handle refunds or credits
- Payment and accounting records: for the period required under Singapore law
- Email updates list: until you unsubscribe, after which we keep only a minimal suppression record as described in section 4
When we no longer need personal data for these purposes, we delete it or make it anonymous.
8. How we protect it
- Records are kept in Microsoft 365 with multi-factor authentication switched on
- We don’t keep copies on personal devices or send data files by email
- Access is limited to Meenakshi Sarup
If a data breach occurs that is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission as the PDPA requires.
9. Your rights
Under the PDPA, you can ask us to:
- Tell you what personal data we hold about you, and how it has been used in the past year
- Correct personal data that is wrong or incomplete
- Stop using your personal data for a purpose you previously agreed to
Write to privacy@vitalshiftspractice.com. We will reply within 30 days. If we need longer, we will tell you when to expect a full reply.
If you withdraw consent for something we need to deliver a service, such as your email address for a booked session, we will explain what that means before acting on it.
10. This website
This website does not use advertising or tracking cookies, and we do not run analytics that identify you. Fonts are loaded from Google Fonts, which means your browser connects to Google’s servers when you visit.
Our registration form is hosted by Microsoft Forms, and Microsoft’s own privacy terms also apply when you use it.
11. Changes to this policy
We may update this policy from time to time. The version number and effective date at the top of this page show when it last changed. We keep a copy of each version.
12. Contact us
Data Protection Officer: Meenakshi Sarup
Email: privacy@vitalshiftspractice.com
We monitor this mailbox during Singapore business hours.